Return & Refund Policy

We want you to be happy with your purchase from KP Kraft Creations. Because many of our products are handmade and personalized specifically for each customer, different return conditions apply to personalized and non-personalized items.

Personalized & Custom Items

Personalized, customized, made-to-order, and special-order items are final sale and cannot be returned, exchanged, or refunded once they have been made, except when the item arrives damaged, defective, or we made an error with your order.

Please carefully review all names, dates, colors, sizes, spelling, and other personalization information before submitting your order. We are not responsible for errors in personalization information provided by the customer.

Non-Personalized Items

We accept returns of eligible non-personalized items within 14 days of delivery.

To be eligible for a return, the item must be unused, unworn (if applicable), and in the same condition in which it was received. It must also be returned in its original packaging when applicable. Proof of purchase may be required.

To request a return, contact us at kpkraftcreations@gmail.com within 14 days of receiving your order.

Approved returns must be sent to:

PO BOX 971571 Miami Fl 33197

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

Unless the return is due to an error made by KP Kraft Creations or an item arriving damaged or defective, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged or defective, or you receive an incorrect item due to an error on our part, contact us as soon as possible at kpkraftcreations@gmail.com.

Please include your order number and clear photographs showing the issue so we can evaluate it and determine the appropriate resolution.

If the issue resulted from an error by KP Kraft Creations, we will work with you to make it right and will cover applicable return or replacement shipping costs when a return is required.

Exchanges

Because many of our products are personalized or made to order, we generally do not offer direct exchanges.

For eligible non-personalized merchandise, please contact us to request a return. Once the return has been accepted, you may place a new order for the item you would like.

Sale Items & Gift Cards

Gift cards are non-returnable and non-refundable.

Items marked as final sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect due to an error on our part.

European Union 14-Day Cooling-Off Period

If merchandise is shipped to the European Union, applicable consumer laws may provide you with a 14-day right to cancel or return an eligible order without providing a reason.

This statutory right does not generally apply to goods made to the consumer’s specifications or clearly personalized, subject to applicable law.

Eligible returned merchandise must be unused, unworn (if applicable), and in the same condition in which it was received, with its original packaging when applicable.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional time for the refund to appear on your account.

Original shipping charges are non-refundable unless the return resulted from an error by KP Kraft Creations or the item arrived damaged or defective.

If more than 15 business days have passed since we approved your refund, please contact us at kpkraftcreations@gmail.com.